Category: Accountability

“Chose Discomfort Over Resentment” – Brené Brown These are awkward times. You and your sales reps are still working from home. You’re being asked to think about equality and how that might change your leadership style. You and your team are under a lot of pressure to hit the revised (or not) revenue targets you’ve been given. AND the end of the quarter is just days away. It’s a lot. ...

I’m on a quest to help companies create an accountability culture. I believe a lack of accountability is affecting many company’s ability to grow revenue, keep customers, and retain high performing employees. My quest to understand why creating a culture of accountability is so difficult led me to a place I didn’t expect – the realization that accountability is very closely tied to vulnerability. After recently listening to Brene Brown’s ...

As 2018 began to fade and 2019 was on the horizon, I realized that I was in need of a new “Word of the Year”. I’ve never been a New Years Resolutioner, rather I enjoy using a word to help me stay focused. 2018’s word was “Authentic”. It had served me well, although I knew not everyone in my life had been a fan. As I thought about the challenges ...

Would you get in the car to drive to a place you’ve never been without directions, GPS, or Waze? Of course not. So why do so many companies think they can get to the “next level” without metrics, goals, or KPI’s? I’m seeing Sales teams without revenue goals, Marketing teams without monthly lead, MQL, or SQL targets, and Customer Success teams without renewal or up-sell goals. It’s baffling. How do ...